Hello everyone, my name is Yang Chen. I am a postgraduate student in Guangxi normal university, major in mathematics at the university of Chester.
This week I learned how to measure the quality of my business, namely establishing a key performance indicator (KPI). It tells you where you are at the present stage and how you are going to adjust.
The business of our group is to set up a reading website, attract more people interested in reading, and donate part of the profits to students who can’t read books. Because we didn’t have to a real website, we just made three questions for the students to put forward their Suggestions. In the final summary, we found that there are many different opinions and it is hard to unify. After Maggie’s suggestion, we found it difficult to meet all the customers’ demands. We needed more feedback and summarized the same parts to improve the product.
Before class, what I want to do is to use the data I have learned to analyze and come to a conclusion. I never felt like I had to choose the best advice instead of blindly following it. I learned a lot from it.